Privacy policy
What personal information about customers does itafec.com collect?
The personal information we collect from our customers helps us to personalise and improve the user experience with itafec.com continuously. Generally, we use the information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers, update our records, perform maintenance of your Itafec account, show customers content and opinions and recommend features and services that might be of interest to you. We also use the information to improve our shop and our platform, and to prevent and detect fraud and abuse on our website, and allow third parties to carry out technical and logistical support, and other operations on our behalf.
Here are the types of information we gather:
• Information you give us: We receive and store any information you introduce in our website or provide us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of the features available. The information you provide us is useful to respond to your requests, personalise future purchases, improve our shops and communicate with you.
• Automatic information: We automatically receive and store certain types of information when you interact with us. For instance, like many websites, we use cookies and other unique identifiers to obtain certain types of information when your web browser or device accesses itafec.com or access publicity and other content served by or on behalf of itafec.com on other websites.
• E-mail communication: To help us make the emails we send you more helpful and interesting, we normally receive a confirmation when you open an email sent by itafec.com, if your machine supports this type of tasks. If you no longer wish to receive emails or notifications from itafec.com, please adjust your email subscriptions and notifications preferences by accesssing My account.
More about Cookies
We use cookies to enable our systems to recognise your device and to provide our services.
Does itafec.com share your personal information?
Information about our customers is an important part of our business and we are not in the business of selling it to others.
How secure is my personal information?
• We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
• Upon confirmation of your order we only reveal the last four digits or your credit cards. Obviously, we transmit the complete number of your credit card to the corresponding credit card company to process the order.
• We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
• It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
Information about third-pary advertisers and links to other websites
Our website may include third-party advertising and links to other websites.
What information can I access?
Itafec.com offers you access to a vast amount of information about your account and your operations on itafec.com to view and, in some cases, update the information. This list may vary as our website develops.
What choices do I have?
• As described above, you can choose not to provide certain information, even though this information might be necessary to place an order o take advantage of any of the services.
• You can add or update your personal information under My account.
• If you don’t want to receive postal mail or email from us, please adjust your email subscriptions and notification preferences under My account. (If you don’t want to receive the Conditions of Use and Service Terms and other legal notices, it will be your responsibility to keep up with modifications reflected in them.)
• If you don’t want us to use your personal information to allow third parties to personalise ads we show on our website, please adjust your email subscriptions and notification preferences.
• The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies. Moreover, you can disable or eliminate similar data used by bowser add-ons, like Flash Cookies, by modifying the settings of the extensions or by visiting the browser-maker’s website. However, we recommend you to enable cookies as, by doing so, you will benefit from many key services of itafec.com.
Notices & Revisions
If you have any concern about privacy at itafec.com, please send us an email with a thorough description and we will try to resolve the issue for you. You have the right to access, update and cancel your data, and oppose their treatment. You can exercise these rights by sending us an email.
Our business changes constantly and our Privacy Notice and our Conditions of Use and Service Terms will change also. We may send you regular reminders on our notifications and terms by email. However, we recommend you to check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Examples of information collected
You provide information to us: Yo give us most information when you search for products or services, place orders, add a comment, participate in any raffle or competition or communicate with our customer service. For example, you are providing information in the following cases: When you search for a product, place an order through itafec.com or one of our vendors, provide information in your account (and you might have more than one if you have used more than one email address when shopping with us) or your Profile; when you communicate with us by phone, email, or otherwise, when you complete a questionnaire or a contest entry form, when you use our services, when you participate in discussion forums or other community features; or provide and rate Customer Reviews. As a result of those actions, you might supply us with such information as: your name, address and phone number; payment information; names, telephone numbers and addresses.
Automatic information: Examples of the information we collect and analyse include: the Internet protocol (IP) address used to connect your computer to the Internet; user name, email address and password of your account; information about your device or computer and your internet connection and browser type and version; your time zone setting, browser connection type and versions, and its operating system and platform, purchase history (which we sometimes aggregate with similar information from other customers to create features such as “Best Sellers”), the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); cookie number; products and/or content you viewed or searched for, and phone numbers used to call our customer service number. We may also use device identifiers, cookies, Flash cookies (also known as Local Share Objects), or similar data in certain areas of our website for, among others, fraud prevention purposes. We may also collect technical information to identify your device for diagnostic analysis and fraud prevention purposes.
Information you can access: Examples of information you can easily access through itafec.com include: updated information on orders; personally identifiable information (including name, email, password); preferences (including payment card information, credit balances); email notification settings (including Product Availability Alerts, Deliveries, Special Occasion Reminders, and newsletters).
